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Nautobot Support from the Engineers Who Build it—Expert Guidance, Every Step of the Way

Get expert technical guidance, operational support, and automation advice directly from the team that builds and maintains Nautobot.

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Support is included with every commercial offering to help your team deploy faster, operate reliably, reduce risk, and scale network automation with confidence

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Trusted by enterprise network teams

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direct access to nautobot experts

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included with every commercial offering

What’s Included with Nautobot Support

Enterprise network automation requires more than software. Nautobot commercial offerings connect your team directly with the experts behind Nautobot—plus AI-powered tools to help you deploy, operate, and scale with confidence.

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24×7 Support Ticketing

Submit support requests anytime and receive timely responses from the Nautobot team.

Direct Access to Nautobot Experts

Work directly with the engineers and automation specialists who build and maintain Nautobot.

Monthly Technical Touchpoints

Regular check-ins to review platform usage, address questions, and support your automation initiatives.

Quarterly Business Reviews (QBRs)

Strategic sessions to review progress, align on goals, and plan the next steps for your automation journey.

Scheduled Maintenance & Upgrade Guidance

Get expert guidance to plan and execute Nautobot upgrades and platform maintenance with less risk.

Automation Best Practices

Receive practical recommendations and insights to help your team build scalable and reliable automation workflows.

Resolve Issues Faster With Built-In Self-Service Support Tools

Nautobot support is more than tickets and expert guidance. It also includes NautobotGPT and self-service tools that help your team troubleshoot faster, answer common questions, and collect the right diagnostic data before engaging support.
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NautobotGPT
Get AI-assisted help with NautobotGPT. NautobotGPT can answer questions about how Nautobot works, help explain likely causes of error messages, suggest corrective actions, and assist with writing Nautobot Jobs and integrations.

Best for: Faster troubleshooting, and day-to-day productivity.

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Network Utilities
Run troubleshooting tools such as ping, traceroute, and other network diagnostics directly from within the application. Providing a faster way to validate connectivity and investigate issues without leaving Nautobot.

Best for: In-app troubleshooting for faster issue isolation.

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Show Tech Diagnostic Bundle
Generate a support-ready diagnostic bundle to speed troubleshooting and reduce unnecessary back-and-forth. Give your team and Network to Code the technical context needed to investigate issues more efficiently.

Best for: Faster case resolution and more efficient support interactions.

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Why Teams Choose Nautobot Support From Network to Code

Nautobot support is not generic software support. Your team works directly with the people who know the platform’s architecture, codebase, and real-world automation use cases best. That means faster troubleshooting, better guidance, and support that aligns to how Nautobot is actually designed to be used.

Get help from the engineers who architect, build, and maintain Nautobot.

Receive advice and troubleshooting that is tailored to your operating model, deployment, and automation goals.

Gain visibility into upcoming features, enhancements, recommended upgrade paths, and evolving automation best practices.

Teams with Nautobot support have a competitive edge, moving from installation to operational outcomes more quickly with expert support that helps your team avoid common pitfalls.

Ready to Get Started?

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Nautobot Support is Included With Every Nautobot Commercial Offering

Choose the Nautobot offering that fits your deployment model, operational needs, and automation maturity.

Self-managed foundation for network automation with commercial capabilities and expert support.

Best for teams that want to run Nautobot in their own environment while gaining enhanced platform capabilities, operational tools, insights dashboards, and expert Nautobot support.

Explore Nautobot Professional

Self-managed Nautobot with advanced automation and risk reduction capabilities.

Best for organizations that require advanced automation and operational risk reduction, including multi-vendor OS upgrades and continuous operational validation—backed by expert support from the Nautobot team.

Explore Nautobot Enterprise

Fully managed SaaS for the fastest path to automation success.

Best for teams looking to accelerate time to value, while gaining access to specialized cloud-only and AI capabilities delivered as SaaS with expert support—so your team can focus on outcomes instead of platform operations.

Explore Nautobot Cloud

Not sure which option is right for you? We’re here to help.

Schedule a Discovery Call

Need More? Add Expert Services & Platform Upgrades

For teams that also want strategic guidance, hands-on execution, or reduced upgrade burden, we offer additional services that help refine planning and automation approaches, accelerate automation delivery and upgrades, and lower operational risk.
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Advisory Add-on
Get architecture and operating model guidance to help standardize how your team builds and governs automation. Bi-weekly sessions with NTC engineers and architects help align roadmap priorities, apply best practices, and reduce rework.

Best for: Teams that want expert guidance on platform design, security, scalability, and adoption. Note: Advisory provides guidance and planning support only. It does not include hands-on execution.

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Delivery Add-on
Delivery provides hands-on, credit-based development to implement and extend Jobs, templates, compliance logic, and integrations while helping your team make measurable progress without staffing a full project team.

Best for: Teams that need execution help to accelerate automation delivery and operational improvements. Note: Development efforts planned and prioritized monthly with NTC to keep your team on track.

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Cloud Platform Upgrades
Reduce upgrade risk with expert-led platform and custom app upgrades for Nautobot Cloud. NTC performs core platform and supported custom app upgrades to keep your environment current, stable, and supportable.

Best for: Nautobot Cloud customers who want to reduce engineering overhead and maintain platform currency with less risk. Note: Available only with Nautobot Cloud as an add-on to Advisory or Delivery.

Which Nautobot Offering Is Right for You?

Compare deployment models, capabilities, and operating responsibilities to find the right Nautobot solution—from foundational
self-managed automation to fully managed, SaaS-based enterprise automation with advanced AI and operational workflows.

Capability Professional Enterprise Cloud
Deployment ModelFlexible deployment options aligned to your infrastructure and governance requirements Self-Managed (on-prem/your cloud) Self-Managed (on-prem/your cloud) Fully managed SaaS
Open Source AppsAccess a broad ecosystem of free, NTC-maintained Nautobot applications
Expert Support24×7 support with direct access to experts, plus maintenance and upgrade assistance
Ansible IntegrationExecute Ansible Automation Platform (AAP) and AWX jobs directly within Nautobot
NautobotAIAI-powered assistance with NautobotGPT, MCP Server, and VS Code integration
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Advanced Automation AppsCommercial applications for OS upgrades, compliance, and operational automation
Exclusive Cloud-Only CapabilitiesCloud-native features including secure proxy, console access, and connectivity options
  • NautobotAI ++ Additional AI Agents

Trusted by Network Leaders Globally

Enterprise network teams rely on Nautobot to improve consistency, reduce operational risk, and scale automation across complex environments. From early adoption to advanced automation deployments, teams rely on Nautobot to automate their networks.

Explore the Nautobot customer reviews to learn more about the impact of Nautobot in real-world deployments.

Automation Is a Journey. You Don’t Have to Do It Alone.

Whether your team is launching its first production automation workflows or scaling an existing program, Nautobot support gives you direct access to the experts who can help you move faster and operate with confidence.
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Get the Support you need —From deployment and upgrades to troubleshooting and strategic guidance, our engineers work alongside your team to help you get more value from Nautobot over time.

Speak with Our Automation Experts Today

Schedule a Call
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Interested in getting started?

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