ChatOps is the pairing of collaborative Chat with IT Operations.
ChatOps is the pairing of collaborative Chat with IT Operations.
Using ChatOps, network teams can significantly reduce the number of tickets that network engineers need to work on. Implementing ChatOps can reduce network operations tickets by 30% or more and increase efficiency for other teams by 20%.
The ChatOps framework from Network to Code is built on the extensible Nautobot automation platform. ChatOps integrates with popular chat apps to provide a familiar conversational interface for users to interact with tools, systems, and workflows. ChatOps redefines network operations by empowering users to quickly and easily access information, and improves collaboration and transparency across teams.
ChatOps Provides a Familiar, Conversational Interface
While it is possible to automate any task with ChatOps, the following are common use cases:
ChatOps Improves the Pace of Operations
“What should this port be connected to?”
Opens ticket to get connection info
Logs in and verifies
Updates ticket
Gets info from ticket
Closes ticket
Elapsed time: minutes, hours, days?!
“Hey @chatbot, what is port eth2.atl01-leaf-02 connected to?”
“eth2.atl01-leaf-02 is connected to eth4/1.atl01-edge-02”
Elapsed time: seconds.
Nautobot ChatOps Extensibility
Nautobot ChatOps is open source, extensible, and allows for further integrations to lower the barrier for multi-vendor network automation. It allows network teams to expose common tasks to their teams and internal customers driving any workflow from chat quickly improving response time and delays.
The Nautobot ChatOps Framework Provides Transparency and Security
Work is performed transparently in the common chat workspace.
The chat workspace provides the history of, and context around, a workflow.
Specific threads can be dedicated to specific issues/tasks.
Command permissions are handled per-command/per-user/per-org/per-channel, but behind the scenes.
Open Source ChatOps
Network to Code has created and open sourced a growling number chat integrations based on the Nautobot ChatOps framework. They include integrating with Nautobot, Ansible AWX/Tower, Arista CloudVision, Cisco Meraki, IP Fabric, Grafana, and many more. For a complete list of all existing and future Nautobot ChatOps integrations, check out the Nautobot Apps page.