Engagement Coordinator

Title: Engagement Coordinator

Location: Remote (US)

Who we are:

Network to Code bridges the gap between DevOps and Network Engineering. We are a pioneer in the network automation industry. Our mission is to drastically change the way networks are managed, consumed, and operated on a day-to-day basis. We offer a variety of professional and consulting services as well as training on Network Automation, DevOps for Networking, and how the network can be operated with an Infrastructure as Code mindset. Our services and solutions enable clients to better serve their business and the needs of their customers.

Impact of this role:

Engagement coordinators work with a broad range of clients primarily subscribed to our Managed and Support services offerings. They are accountable for service coordination by executing strategies to enable clients to achieve the anticipated business outcomes expected from the services to which they are subscribed. The Engagement Coordinator will also collaborate, coordinate and support Engagement Managers leading project execution teams. They will build broad client relationships, especially at the stakeholder level.  This role reports to the Directory of Agile and Governance.

A day in the life:

  • Coordinate and track activities related to our Managed Expert, Support and T&M services. Support teams typically consist of Managing Consultants and Network Automation Engineers.
  • Continually measure and monitor client satisfaction and health of the engagements. Proactively identify issues and coordinate with internal teams to remediate issues as they are identified.
  • Responsible for client onboarding, ongoing communications, and be the focal point for any and all escalations
  • Deliver executive-level summary reports (verbal and written) of service accomplishments, active work efforts, forward-looking risks and blockers, external dependencies, etc. that are informative for client management and clearly communicate tasks that may require their intervention, all in a clear and concise format without burying them in excessive detail
  • Support Engagement Managers by:
    • Assisting with project management activities as needed
    • Assisting with tool maintenance
    • Assisting with client onboarding

What you bring:

  • Strong willingness to learn and expand skill set.
  • A natural organizer, able to bring structure to chaos, promotes reusability and efficiency
  • A motivated self-starter, independently overcomes obstacles to realize stated objectives
  • Demonstrated ability to coordinate simultaneous efforts, to organize a diverse set of team members from developers, engineers, and clients
  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment. Ability to multitask, prioritize and coordinate activities to meet multiple deadlines, and works well under pressure
  • Ability to work remote and independently

What you have:

  • Minimum 3 years of experience managing technical engagements or projects
  • Excellent written and verbal communication
  • Entrepreneurial minded and driven self-starter
  • Strong presenting, listening and comprehension skills
  • Familiarity with technical support offerings
  • Relevant experience in working for (or with) a start-up preferred, not required
  • Candidates must be authorized to work in the United States for any employer without sponsorship

Why us:

Our workplace at Network to Code is innovative, fast, and exciting. We build solution stacks that are rooted in the latest open-source technologies and enable our clients to get more work done better, faster, and cheaper than ever before. No wonder Gartner named us a Cool Enterprise Networking Vendor in 2020!

Our teams are humbly led by some of the most recognized names in the network automation community. We continue to give back to the community through blogs, industry events and open-source software contributions. Although we’re located throughout the world, we use technology to maintain close peer relationships with regular virtual team events and happy hours.

We believe people are our most valuable resource at Network to Code. Our culture is rooted in collaboration, community, and forward thinking. We are passionately committed to leading and shaping the future of network automation; and as we continue to grow rapidly, we’re always on the lookout for talented, innovative people to join our team!

Network to Code is an Equal Opportunity Employer. Network to Code does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.